Join Microsoft's Corporate, External & Legal Affairs (CELA) organization as a Legal Service Delivery Specialist, a key frontline legal professional. This role operates at the nexus of legal support, efficient service delivery, and innovative workflow enhancement. You will act as a primary legal contact for business clients, resolving complex matters with minimal supervision and collaborating across CELA to identify risks and ensure consistent global legal support.

This is a unique opportunity to shape the future of legal service delivery within CELA. Beyond managing individual cases, you will contribute to streamlining routine legal tasks, bolstering readiness, and developing scalable solutions for business support. You'll collaborate with attorneys, legal professionals, and technology partners to refine workflows and leverage data, automation, and AI to elevate the speed, quality, and accessibility of legal services.

Microsoft is dedicated to empowering every person and organization globally to achieve more. Our team embodies a growth mindset, drives innovation to support others, and collaborates to achieve shared objectives. We uphold values of respect, integrity, and accountability, fostering an inclusive culture where everyone can excel.

Serve as the primary legal point of contact for business clients, addressing complex inquiries through Global Frontline intake channels. Provide practical legal support with a high degree of autonomy, identifying issues and risks, and consulting with attorneys or subject matter experts as needed. Draft, review, and negotiate legal and business documents, applying Microsoft policies and approved legal guidance to facilitate client work while ensuring proper escalation and follow-through.

Develop a deep understanding of Microsoft's businesses, commercial priorities, CELA procedures, and relevant legal frameworks. Apply regional and cultural nuances to deliver pragmatic, business-centric support. Efficiently manage a high volume of diverse matters across multiple clients, priorities, and regions, making sound judgments on risk, prioritization, escalation, and resource allocation.

Identify recurring client needs, readiness gaps, and process inefficiencies. Collaborate with legal professionals to create practical guidance, playbooks, intake protocols, training materials, and self-service resources for consistent and deliberate work intake. Analyze service data and stakeholder feedback to detect trends, assess quality, and propose enhancements to Global Frontline's scope, processes, and client experience.

Contribute to redesigning repeatable legal work for enhanced scale and speed. Translate legal and business requirements into optimized workflows, partnering with legal operations, technology, and engineering teams for solution implementation. Support the responsible integration of automation and AI-enabled capabilities into legal workflows, potentially leading or contributing to projects that drive more effective working methods within Global Frontline.

Requires a Bachelor's Degree with at least 5 years of experience in paralegal, legal administration, or a related field. Alternatively, a Paralegal Certification recognized for the work location, coupled with 6 years of experience in paralegal, legal administration, or a similar domain, is acceptable. Equivalent experience will also be considered.

Preferred qualifications include experience managing complex legal or compliance matters with minimal supervision, demonstrating strong judgment regarding risk, prioritization, and escalation. Experience working directly with business clients and collaborating effectively across legal, operational, or technical teams is highly valued. Proficiency in written and verbal communication is essential.

Additional desirable experience encompasses roles within an in-house legal department, legal service provider, law firm, compliance function, or legal operations setting. Experience supporting a global organization or international client base across various regions and time zones is beneficial. Proven ability to improve legal processes or workflows and develop scalable legal resources is a plus, as is experience utilizing data, technology, automation, or AI-enabled tools to enhance legal service delivery.