Join our Global SSC team as a Lead Specialist in Quality for the Customer Deal Desk. This pivotal role focuses on ensuring exceptional quality across our deal desk operations, maintaining strict adherence to policies, procedures, compliance, and operational excellence. You will be instrumental in supporting License, Cloud, and Hardware businesses within Oracle's Heritage Business, driving improvements and enhancing deal review accuracy.

Key responsibilities include conducting in-depth quality audits for Customer Deal Desk transactions across License, Cloud, and Hardware. You'll assess compliance with Oracle policies, approval matrices, and contractual requirements. Analyzing audit findings, identifying root causes, and pinpointing areas for enhancement are crucial. Presenting audit reports and quality metrics to leadership, and collaborating with cross-functional teams to resolve quality concerns will be vital. This role also involves conducting calibration sessions to ensure consistent quality standards and supporting initiatives for continuous improvement.

A proven track record in Customer Deal Desk operations supporting License, Cloud, and Hardware is essential. Strong knowledge of Oracle deal desk processes, including structures, approvals, contracting, and compliance, is required. Experience in quality auditing, process reviews, risk identification, and operational governance is mandatory. Candidates should demonstrate the ability to analyze complex transactions and deliver clear recommendations, coupled with excellent communication, stakeholder management, and presentation skills. Advanced analytical and reporting capabilities are expected, with Subject Matter Expert knowledge of Customer Deal Desk processes being a mandatory prerequisite for this role.