We are seeking a Lead Specialist for our Global SSC Customer Deal Desk. This pivotal, non-customer-facing role is essential for driving sales-led deal execution through meticulous drafting, review, and management of contractual documents. You will work behind the scenes, enabling Sales and Legal teams by preparing and refining contracts for negotiation and ensuring their readiness for final execution.

Collaboration is key in this position, as you'll work closely with Sales, Legal, Finance, and Operations. Your efforts will ensure contracts are accurate, compliant, and processed efficiently within established timelines. Success hinges on a keen eye for detail, a robust understanding of commercial terms, and the ability to thrive in a fast-paced, high-volume setting.

Key responsibilities include drafting and reviewing contract documents, such as sales agreements, amendments, NDAs, and vendor contracts, ensuring alignment with company policies and standard templates. You will manage the entire contract lifecycle, from initial request to final approval, preparing and redlining documents to facilitate negotiations and ensure readiness for execution.

Partnering with Sales and internal stakeholders is crucial for contract completeness, accuracy, and alignment with commercial terms. You'll maintain strict adherence to standard templates, playbooks, and compliance requirements. Identifying and flagging risks, inconsistencies, or deviations from standard terms will be essential, with timely escalation to the appropriate stakeholders. Maintaining accurate and complete documentation within internal systems for auditability and tracking, and ensuring timely contract turnaround within defined SLAs are also core functions. Furthermore, you will collaborate to address process gaps, improve efficiency, and contribute to standardization and automation initiatives.

To excel in this role, a Bachelor’s degree in Business Administration, Finance, or a related field is mandatory, coupled with over 5 years of experience in contract management, deal desk operations, or commercial operations. A strong grasp of contract structures, clauses, and commercial terms is essential, alongside excellent written and verbal English communication skills.

Candidates must possess a high attention to detail, with the proven ability to spot inconsistencies in complex documents. Strong organizational skills are required to manage high volumes of work under tight deadlines. Proficiency in Microsoft Office, particularly Excel, is a must. Experience in Deal Desk, Sales Operations, or Shared Services environments is highly desirable. Familiarity with contract lifecycle management (CLM) tools or document systems like the Q system, along with a basic understanding of legal and compliance frameworks, and exposure to process automation or workflow optimization, will be considered advantageous. The role requires flexibility to work night shifts (8 PM – 5 AM or 9 PM – 6 AM IST).