Join Capgemini, a global leader in business and technology transformation, and empower yourself to shape a fulfilling career. Become part of a collaborative community that inspires innovation and helps leading organizations leverage technology for a more sustainable and inclusive future. We are seeking an experienced professional to contribute to our mission of reimagining what's possible.

Oversee end-to-end service delivery, ensuring stability, availability, and adherence to SLAs. Lead incident, problem, and escalation management to enhance operational resilience. Serve as the primary point of contact for stakeholders, client escalations, and service reviews. Drive service governance, track KPIs, generate reports, and implement continuous improvement initiatives. Coordinate cross-functional teams for operational readiness, resource planning, and delivery excellence.

Candidates should possess strong expertise in IT Service Management, including ITIL, Incident Management, Problem Management, Change Management, and Service Continuity. Proficiency in Service Delivery & Governance, encompassing SLA Management, KPI Monitoring, and Operational Metrics, is essential. Excellent Stakeholder Management skills, including Client Communication and Escalation Management, are required. Experience in Operations & Support, such as Production Support, Service Monitoring Tools, and Root Cause Analysis (RCA), is vital. Strong Leadership & Analytics capabilities, including Team Leadership and Cross-functional Coordination, are expected.