Join our dynamic team as a Lead Service Integrator, playing a crucial role in ensuring products are designed for optimal serviceability, ease of installation, and effective maintenance throughout their lifecycle. This pivotal position acts as the primary service engineering liaison within cross-functional product development teams.

By collaborating closely with Engineering, Service, Manufacturing, Quality, Regulatory, Supply Chain, and Commercial departments, you will help deliver cutting-edge products and solutions. Your efforts will directly contribute to an exceptional customer experience and highly efficient field operations, aligning with GE HealthCare's strategic service objectives and operational excellence goals.

Lead service engineering efforts for New Product Introductions (NPI), Sustenance programs, product modifications, and installed base enhancements. You will represent Global Service requirements from product planning through development milestones.

Ensure that product designs incorporate crucial elements such as serviceability, diagnostics, reliability, cybersecurity, and field support. Influence product architecture to reduce service costs and maximize system uptime. Develop and implement comprehensive Service Readiness Plans for product launches, working with product management, engineering, manufacturing, and service teams to guarantee successful, on-budget releases.

Drive the creation and validation of essential service documentation and resources, including Service Manuals, Installation Instructions, Troubleshooting Procedures, Training Content, Service Tools, and Spare Parts Strategies. Furthermore, you will spearhead technical assessments and develop service solutions for Installed Base (IB) products, providing support for field escalations and complex customer issues. Lead lifecycle management initiatives, focusing on obsolescence mitigation, upgrades, compliance updates, and service cost optimization. Utilize installed base data and customer feedback to identify opportunities for enhancing product reliability and field performance.

Effectively coordinate activities across various departments including Engineering, Service, Quality, Regulatory Affairs, Manufacturing, Supply Chain, and Commercial. Facilitate technical reviews and decision-making forums pertinent to service deliverables, while proactively driving issue resolution and risk mitigation for service-related program components. Influence stakeholders effectively to achieve program objectives, even without direct authority.

Serve as the primary advocate for the customer and field service organization within product teams. Analyze field performance data, service metrics, and Voice of Customer inputs to identify areas for improvement. Translate operational challenges into actionable product and process enhancement initiatives, and provide support for strategic customer escalations as needed.

Champion continuous improvement through Lean, Kaizen, and operational excellence initiatives within service engineering and product support. Establish standard work, key metrics, and best practices for all service integration activities. Identify opportunities to reduce service costs while concurrently enhancing customer satisfaction and maximizing product uptime.

A Bachelor’s degree in an engineering discipline such as Electrical, Electronics, Computer Science, Biomedical, or Mechanical is required. Possess over 10 years of experience in service engineering, systems engineering, product development, technical support, or medical device engineering.

Demonstrated experience leading cross-functional projects, particularly within regulated environments, is essential. A strong understanding of product lifecycle management principles and design controls is necessary. Excellent communication, stakeholder management, and problem-solving skills are critical for success in this role.

Essential skills include broad exposure to Hardware (HW)/Software (SW)/Systems design, with specialized technical depth in at least one engineering discipline. Desired skills encompass experience in the healthcare or medical device industry, excellent verbal and written communication abilities, a self-starter mentality with a results-oriented approach, and the capacity to multitask effectively. Proven problem-solving ability and a strong results orientation are highly valued. Applied knowledge of Lean/Design for Six Sigma (DFSS) and Design for Service principles is beneficial, as is proficiency in handling complex data and familiarity with various project management tools.