Unlock your potential with Deloitte and be part of an organization shaping the future of the global economy. We invite you to bring your whole self to work, collaborate, innovate, and make a significant impact.

This role focuses on supporting customer-facing and internal product initiatives within digital sales, CRM, and automotive service operations. You will collaborate with Product Managers to translate strategy into actionable product requirements and support the entire product development lifecycle in an Agile environment.

We are seeking individuals who can drive execution by clearly defining scope and success metrics, ensuring efficient delivery from problem identification to final implementation. Your work will be pivotal in enhancing customer experience across various touchpoints, including digital sales, ownership lifecycle, and automotive service.

Join a dynamic team where your analytical skills and ability to create actionable insights through dashboards and reports will be highly valued. We encourage the use of AI-powered tools and visual aids to accelerate discovery and foster team alignment.

Partner with Product Managers to translate strategy into PRDs, user stories, and acceptance criteria, supporting backlog refinement and sprint planning. Drive product execution by clarifying scope, constraints, and success metrics to ensure efficient problem-to-delivery workflows. Map end-to-end customer journeys across digital sales, ownership lifecycle, and automotive service operations. Identify friction points through journey mapping, customer feedback, and operational insights. Support Salesforce CRM initiatives, analyzing workflows and configurations to enhance efficiency and customer experience. Collaborate with cross-functional teams to ensure requirements are implementation-ready and coordinate system integrations. Define and track key performance indicators (KPIs) for customer experience, service performance, and operational health. Plan and execute User Acceptance Testing (UAT) activities to validate business needs. Create dashboards and reports to provide actionable insights for product and operations teams. Utilize AI-powered tools, visual diagrams, and prototypes to accelerate discovery and align teams.

A minimum of 7-9 years of experience as a Product Analyst or Business Analyst, with a strong background in digital products, CRM platforms, or enterprise systems. Demonstrated hands-on experience with Salesforce CRM (Sales, Service, Revenue Cloud/CPQ). Proven ability to articulate complex ideas clearly to both technical and business stakeholders. Capacity to manage multiple concurrent workstreams in fast-paced settings. Solid understanding of customer experience, digital sales, and automotive service (Fixed Ops) workflows, including journey mapping. Experience working with service operations such as scheduling, repair orders, and technician workflows. Familiarity with the integration of service, parts, warranty, and customer care systems. Experience collaborating with service advisors, operations teams, or field service organizations. Experience with customer-facing web or digital commerce products. Familiarity with integrations across CRM, ERP, inventory, POS, and contact center systems. Proficiency with tools like Jira, Confluence, Figma, and Lucidchart, alongside strong visual thinking skills. Experience leveraging AI-powered tools for requirements, prototyping, and iterative development. Ability to balance customer experience, operational needs, and technical feasibility while working cross-functionally. A Bachelor’s degree in computer science, Information Systems, or a related technology field is desired. Salesforce certifications (Administrator, CPQ, Revenue Cloud) are a plus. Experience in automotive Fixed Ops/service environments is beneficial. Ability to collaborate effectively across product, engineering, design, and operations teams is essential.