Birlasoft, a global leader in Cloud, AI, and Digital technologies, offers innovative solutions by combining domain expertise with enterprise technologies. As part of the CKA Birla Group, Birlasoft, with its 12,000+ professionals, is dedicated to enhancing business efficiency and productivity worldwide, upholding a 170-year legacy of community building.

This role involves being a key SFMC Support Consultant, leveraging extensive experience in Salesforce Marketing Cloud and its integrated ecosystem to drive successful client outcomes.

As an SFMC Support Consultant, you will utilize your hands-on expertise in AMPScript, SSJS, SQL, and APIs for complex integrations. You will manage and troubleshoot SFMC functionalities including Journey Builder, Automation Studio, and various content and data management tools. A significant part of this role involves deep engagement with Salesforce Data Cloud, focusing on data ingestion, modeling, identity resolution, and customer 360 use cases. You will also perform production issue triage, root cause analysis, and support global teams to meet critical project timelines.

We are seeking a seasoned SFMC Support Consultant with 8-10 years of experience. Essential skills include proficiency in AMPScript, SSJS, SQL, REST/SOAP APIs, and integrating SFMC with Salesforce CRM and Data Cloud. Strong knowledge of SFMC data architecture, Journey Builder, Automation Studio, and omnichannel messaging is vital. Experience with Salesforce Data Cloud, including DMOs, Data Streams, and identity resolution, is crucial. Excellent troubleshooting, communication, and presentation skills are required, along with familiarity with ServiceNow and Jira. A Bachelor of Engineering in Computer Engineering is the educational prerequisite.