As a Lead Principal Technical Account Manager, you will be instrumental in ensuring our customers achieve maximum value from our services, focusing on overall governance and technical service delivery. You will serve as a trusted advisor, guiding clients to optimize their Oracle investments, realize desired business outcomes, and minimize risk.

This role demands a deep understanding of customer industries, organizational structures, and strategic IT roadmaps. You will collaborate with sales and delivery teams to craft effective solutions, acting as the primary delivery contact to facilitate seamless customer communications and activities across various Oracle business units.

Your responsibilities will include meeting contracted terms, ensuring efficient resource utilization, and achieving revenue objectives. You will also identify new opportunities and contract renewals, manage major incidents with clear communication, and establish robust governance models with customer management and executives.

Develop and nurture long-term customer relationships by becoming a trusted advisor.

Understand customer business drivers, organizational structures, key stakeholders, projects, and critical success factors, along with their technical infrastructure and roadmap.

Collaborate with sales and delivery teams to identify and propose appropriate solutions.

Coordinate the delivery of Oracle Services, acting as the primary point of contact for customers and facilitating communication across Oracle business units.

Ensure adherence to contracted terms, efficient resource management, and achievement of contract margin and revenue goals.

Identify and submit leads for new opportunities and contract renewals.

Manage major incidents, overseeing communication and customer expectations through to resolution.

Establish and maintain a delivery governance model with customer management and executive leadership.

Perform scope and risk management, and contribute to process improvements within the Oracle delivery organization.

Conduct periodic Service Account Planning and Account Reviews.

Proven experience in Technical Account Management and Service Delivery, with a strong understanding of customer relationship management.

Ability to grasp customer industry drivers, organizational structures, and strategic IT roadmaps.

Excellent collaborative skills to work effectively with sales, delivery teams, and customers.

Demonstrated capability in coordinating service delivery and managing customer communications.

Experience in managing contracts, achieving revenue objectives, and identifying new business opportunities.

Proficiency in managing major incidents and ensuring customer satisfaction.

Strong skills in scope and risk management.

Ability to conduct effective Service Account Planning and Account Reviews.

Mentorship capabilities to guide junior team members.