Join Iris Software, recognized as one of India's Top 25 Best Workplaces in the IT industry. We are a fast-growing IT services company offering an award-winning culture that values talent and ambition.

Our vision is to be our clients' most trusted technology partner and a preferred destination for top industry professionals. With over 4,300 associates across India, the U.S.A., and Canada, we empower enterprise clients with technology-enabled transformation in financial services, healthcare, transportation & logistics, and professional services.

We specialize in complex, mission-critical applications utilizing the latest technologies such as Application & Product Engineering, Data & Analytics, Cloud, DevOps, Data & MLOps, Quality Engineering, and Business Automation. At Iris, every role is a launchpad for growth, where "Build Your Future. Own Your Journey." reflects our commitment to employee career ownership and development. We foster a culture that values potential, amplifies voices, and drives real impact through cutting-edge projects, personalized career development, continuous learning, and mentorship.

As a Lead Analyst for Delivery Excellence, you will provide crucial facilitation to projects and ensure the continued sustenance of our Quality Management System (QMS). This includes conducting SQA reviews to guarantee process compliance and delivering QMS training sessions to project teams.

You will be responsible for collecting and reporting metrics data from various projects, as well as reviewing and authoring essential processes and Change Requests (CRs). Your role will involve participating in senior management reviews of projects and acting as an Innovation Facilitator for delivery and enabling functions, contributing to ideation sessions.

Furthermore, you will mentor Project Managers in identifying risks, performing data analysis, and driving innovations. You will also ensure a "Zero Surprises" environment by proactively identifying and escalating risks to Delivery and Delivery Excellence leadership.

Key duties include following up with projects to ensure closure of action items from CSAT and escalations/complaints, participating in project team and causal analysis meetings, and ensuring formal Configuration Management of QMS documents. You will also provide guidance to project teams on optimal software engineering and project management practices, capturing and sharing best practices across the organization.

Collaborate closely with PMs, SPMs, and ADMs to implement the right engagement models and articulate contractual risks to senior management for mitigation. You will also drive improvements within the respective Business Unit (BU) and demonstrate strong facilitation skills to respond to immediate and urgent requests.

While specific mandatory competencies are not detailed, this role requires strong analytical and facilitation skills. A proactive approach to identifying and resolving issues and risks is essential. The ability to guide project teams on best practices in software engineering and project management is crucial for optimal results.

You should be adept at capturing and disseminating organizational best practices. Close collaboration with Project Managers, Senior Project Managers, and Associate Delivery Managers is expected to ensure the successful implementation of engagement models. Articulating contractual risks and working with senior management to mitigate them will be a key responsibility.

Driving improvements for your assigned Business Unit and possessing robust facilitation skills to handle urgent requests are also vital. An understanding of Quality Management Systems (QMS) and Software Quality Assurance (SQA) processes is necessary for conducting reviews and ensuring compliance. Experience in collecting and reporting metrics data, as well as reviewing/writing process documents, is expected.