Join Capgemini Engineering, a global leader in engineering services, to empower innovative companies with cutting-edge digital and software technology. As an L3 Support Engineer, you'll deliver advanced technical support for enterprise retail and POS environments, ensuring seamless operations across diverse platforms.

This role offers a dynamic career path within a collaborative global community, where you'll contribute to unlocking technological value and driving sustainable growth for leading organizations. Experience a career filled with opportunities to make a real impact and encounter unique challenges daily.

Provide L3 technical support for Windows systems and enterprise applications. Troubleshoot and resolve complex incidents related to networking, operating systems, and retail POS devices. Investigate issues concerning IP Addressing, DNS, DHCP, and Domain Controllers. Support retail store technologies including POS terminals, payment card readers, and handheld devices. Manage escalated tickets, analyze logs with Splunk, and perform root cause analysis.

Monitor and support distributed systems, microservices, and cloud-based applications, including Kubernetes workloads. Troubleshoot Linux and Windows server environments. Utilize PowerShell and Python for automation and diagnostics. Work within a 24x7 support structure, ensuring adherence to SLAs and service availability.

Requires a minimum of 2 years of experience in L3 technical support. Must possess strong Windows troubleshooting skills and hands-on experience with computer networking concepts like IP Addressing, DNS, DHCP, and Active Directory. Familiarity with supporting computer peripherals such as printers, scanners, and payment card readers is essential.

Proficiency in Splunk log analysis and troubleshooting platform issues is required. An understanding of Linux and Windows operating systems is necessary. Experience with shell scripting, Python, Kubernetes, and cloud-based environments is highly beneficial. The role operates within a 24x7 support environment, demanding dedication to service availability.