Join NTT DATA and contribute to a forward-thinking, adaptable, and inclusive organization. We are seeking a skilled L2 Production Support Engineer to join our dynamic team. This role is crucial for ensuring the stability and availability of business-critical applications, managing incidents, and resolving technical challenges within the S&P Global – Markets client environment.

This hybrid role, based in Gurgaon/Noida, India, requires availability for EMEA shifts (12 PM to 9 PM IST). We value local talent and prioritize effective, timely support tailored to client needs, while maintaining flexibility for evolving work arrangements.

Key responsibilities include providing L2 production and application support, effectively managing escalated incidents, and leading Incident, Problem, and Change Management processes. You will be instrumental in troubleshooting application, database, OS, and cloud-related issues, conducting Root Cause Analysis (RCA) for critical incidents, and actively monitoring application health, logs, and performance.

Collaboration is key; you will coordinate closely with Development, Infrastructure, Product, and Business teams. This role also involves supporting releases, maintaining essential technical and operational documentation, and strictly adhering to defined Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).

We are looking for candidates with 4-8 years of hands-on experience in Application/Production Support. Essential skills include strong SQL and database troubleshooting (SQL Server, PostgreSQL, Oracle), practical experience with cloud platforms like AWS (Azure/GCP acceptable), and proficiency in monitoring tools such as Splunk, CloudWatch, Prometheus, or Grafana.

Proficiency in Windows and Linux troubleshooting, coupled with robust experience in Incident, Problem, Change Management, and RCA, is mandatory. Excellent communication, analytical troubleshooting, and stakeholder management skills are vital for success in this role. Python scripting, Terraform, and experience in Financial Services or Capital Markets are advantageous.