Join NTT DATA's dynamic team as an L2 Production Support Engineer, contributing to the stability and success of business-critical applications for clients like S&P Global – Markets. This hybrid role, based in Gurgaon/Noida, India, involves supporting applications and ensuring seamless operations within the EMEA time zone (12 PM to 9 PM IST).

We are seeking passionate individuals ready to grow with an inclusive and forward-thinking organization. If you thrive on solving complex technical challenges and ensuring application uptime, this is an excellent opportunity to advance your career in a supportive environment.

As an L2 Production Support Engineer, you will be instrumental in maintaining application health and performance. Your core duties will include resolving escalated incidents, managing incident, problem, and change management processes, and performing thorough root cause analyses for critical issues.

You will actively monitor application health, logs, and performance metrics, troubleshooting issues across applications, databases, operating systems, and cloud environments. Collaboration with development, infrastructure, product, and business teams is key to ensuring successful releases and maintaining operational documentation. Adherence to service level agreements (SLAs) and operational level agreements (OLAs) is paramount.

A solid foundation of 4–8 years in application/production support is essential for this role. You must possess strong SQL and database troubleshooting skills, with experience in SQL Server, PostgreSQL, or Oracle.

Proficiency in troubleshooting Windows and Linux environments, along with practical experience in cloud platforms (AWS preferred, Azure/GCP acceptable), is required. Familiarity with monitoring tools such as Splunk, CloudWatch, Prometheus, or Grafana is also a must. Experience in incident, problem, and change management, including performing RCA, is critical. Excellent communication, troubleshooting capabilities, and stakeholder management skills are vital for success.