Join NTT DATA's forward-thinking organization as an L2 Production Support Engineer. This role is crucial for maintaining the stability and availability of business-critical applications, supporting S&P Global – Markets. You'll be instrumental in resolving complex technical issues and ensuring seamless operations.

This hybrid position in Gurgaon/Noida, India, requires a proactive approach to production support, working within a dynamic team environment. We value innovation and passion, offering opportunities for growth within an inclusive and adaptable company culture.

Key responsibilities include providing expert L2 production and application support, adeptly resolving escalated incidents. You will manage critical Incident, Problem, and Change Management processes, alongside performing root cause analysis (RCA) for significant production incidents.

Your role will involve thorough troubleshooting of application, database, OS, and cloud-related issues. Proactive monitoring of application health, logs, alerts, jobs, and performance is essential. Collaboration with Development, Infrastructure, Product, and Business teams, as well as support for releases and documentation, will be integral to your success.

We are seeking candidates with 4-8 years of experience in Application/Production Support, possessing strong SQL and database troubleshooting skills (SQL Server, PostgreSQL, Oracle). Essential qualifications include practical cloud exposure (AWS preferred, Azure/GCP acceptable) and proficiency with monitoring tools like Splunk, CloudWatch, Prometheus, or Grafana.

Solid experience in Windows & Linux troubleshooting, alongside proven expertise in Incident, Problem, Change Management, and RCA is required. Excellent communication, troubleshooting, and stakeholder management skills are paramount for this role. A Bachelor's degree in Computer Science, IT, Engineering, or a related discipline is necessary.