Seeking an experienced L2 Support Engineer to provide essential application and infrastructure support for key project initiatives. This role demands robust technical expertise in application deployment, environment setup, middleware, databases, infrastructure, and monitoring tools, enabling effective troubleshooting and resolution within complex enterprise environments.

Provide comprehensive Level-2 (L2) application support for both project and production activities. This includes setting up and maintaining UAT environments, supporting CI/CD pipelines for seamless deployments, and configuring/deploying enterprise applications. You will also be responsible for investigating and resolving application, infrastructure, and database issues, monitoring system health, and collaborating with cross-functional teams for issue resolution and project success. Performing root cause analysis and recommending service improvements are also key aspects of this role, alongside ensuring adherence to operational and support processes.

Demonstrate strong experience in Application & DevOps, including CI/CD pipelines, deployment automation, and Bitbucket with version control practices. Proficiency in application installation, configuration, and environment setup is essential. A solid understanding of Database concepts, including SQL and Oracle Database, with the ability to write queries and troubleshoot database issues, is required. You should also possess good knowledge of infrastructure components, server management, and application hosting environments, with practical experience working in both Linux and Windows operating systems.