Seeking a seasoned Senior Kronos Workforce Management Technical Consultant with over 8 years of dedicated experience to bolster a global AMS engagement. This pivotal role focuses on application transition, robust production support, astute technical administration, seamless integrations, insightful reporting, and proactive continuous improvement.

Your expertise will be crucial in maintaining high system availability and delivering exceptional service excellence. We are looking for a candidate with strong analytical and troubleshooting capabilities, proven integration skills, and extensive experience supporting critical workforce management environments.

Key responsibilities include spearheading application transition and ensuring service readiness by reviewing technical architecture, integrations, and security configurations. You will validate technical documentation, operational procedures, and monitoring processes, identifying and mitigating technical risks.

Provide comprehensive Level 2 and Level 3 technical support for Kronos Workforce Management, expertly troubleshooting application, integration, and performance issues. This involves performing Root Cause Analysis, implementing permanent fixes, and supporting production deployments, patching, and upgrades.

Manage and maintain integrations with HR systems, payroll applications, ERP platforms, Active Directory, and third-party workforce applications using REST APIs, SOAP Web Services, SQL, XML, and JSON. You will also develop and maintain workforce reports, support payroll interfaces, and monitor interface failures.

Drive continuous improvement by identifying automation opportunities, optimizing existing integrations, and reducing recurring incidents. Participate in governance reviews and provide technical status updates, risk assessments, and improvement recommendations, ensuring SLA and security compliance.

A minimum of 8 years of hands-on Kronos technical support experience is essential, with strong knowledge of Workforce Central and/or Kronos Dimensions. Proficiency in REST APIs, SOAP services, SQL, XML, and JSON is required, along with experience supporting middleware integrations and a demonstrated ability in troubleshooting and performance tuning.

Experience in production support and ITIL-based service management is a must. Familiarity with release, change, and incident management processes is expected, complemented by excellent communication and stakeholder management skills.

Preferred qualifications include Kronos Technical Certification and ITIL Foundation Certification. Experience with monitoring tools, enterprise integration platforms, and exposure to DevOps and automation tools are advantageous.

This role mandates a willingness to work from the office five days a week in Bengaluru, Noida, or Hyderabad. Flexibility to support critical business activities outside regular hours, including payroll processing and system upgrades, is necessary. A strong understanding of ITIL processes and a proven ability to drive service improvements and operational excellence are key.