This role is a key part of the People Operations (POps) Content and Knowledge (C+K) team, serving as the authoritative source for Google's global workforce information. We bridge the gap between intricate HR policies and the frontline teams supporting employees and AI agents.

Our team is dedicated to attracting and nurturing top talent at Google, implementing programs that foster employee growth and well-being. We approach HR with a data-driven mindset, aiming to innovate and enhance the employee experience.

This position requires a strong editorial and operational background to manage and enhance critical knowledge resources for Google's global workforce.

Develop and maintain operational style guides, standard operating procedures, and content guidelines for quality assurance and content standards.

Oversee editorial quality, including managing QA processes and calibration for external writers updating the POps knowledge base.

Collaborate with process owners to identify and consolidate outdated or redundant documentation, using data to drive content retirement decisions.

Lead editorial reviews and resolve conflicts in procedural guidance with Global Process Owners, Compliance, and Service Delivery teams.

Ensure content structures align with Content Management System (CMS) taxonomy and support downstream AI retrieval systems in partnership with the Platform Strategy team.

A Bachelor's degree or equivalent practical experience is required, along with a minimum of 8 years of experience in editorial strategy, technical writing, knowledge management, or content operations.

Preferred qualifications include experience managing external vendors, working with Content Management Systems, leading large-scale knowledge base initiatives, and establishing content standards. The ability to collaborate effectively with process owners, operations leaders, and legal/compliance teams is also highly valued.