Birlasoft, a prominent name in the CKA Birla Group, blends domain expertise, enterprise solutions, and digital technologies to transform business processes. We champion a consultative, design-thinking approach to drive societal progress through enhanced business efficiency and innovation.

Our team of over 11,000 professionals upholds a 170-year legacy, prioritizing Diversity, Equity, and Inclusion (DEI) alongside Corporate Social Responsibility (CSR). Join us in building inclusive and sustainable communities where technology serves a greater purpose.

As a Jira Administrator, you will be instrumental in supporting our enterprise-scale Jira and Confluence environments. This role requires a deep understanding of Agile, ITSM, and various delivery processes to ensure seamless operations. You will collaborate with global, distributed teams to maintain and optimize our Atlassian toolset.

Key responsibilities include managing ITSM/service desk processes such as incident, request, change, and problem management. You will also support Agile delivery practices like Scrum and Kanban, and excel in process mapping and workflow design, translating business needs into tooling solutions.

We are seeking an experienced Jira Administrator with at least 7 years of hands-on experience with Atlassian tools. A Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent experience is expected.

Candidates should possess a strong understanding of Agile, ITSM, and delivery processes, along with experience supporting large-scale Jira and Confluence implementations. The ability to work effectively with global, distributed teams is essential. Additional strengths in Project Management, Stakeholder Management, and Problem Solving are highly valued.