NTT DATA seeks a skilled JDE E1 Functional Analyst to enhance business processes within Order-to-Cash, Customer Service, and Service Management. This role involves providing functional leadership throughout the customer lifecycle, from order creation to after-sales service. You will collaborate with various teams to elevate customer experience, improve order accuracy, and drive process standardization and automation.

This position requires deep functional knowledge of Oracle JDE EnterpriseOne and the ability to translate business needs into effective and scalable solutions. The ideal candidate will be instrumental in optimizing customer interactions and operational efficiency.

Lead functional support for JDE E1 Order-to-Cash and Customer Service processes, including customer master data, order processing, fulfillment, invoicing, and returns.

Provide functional expertise in JDE E1 Base Pricing and Advanced Pricing, managing pricing rules, discounts, and resolving pricing-related issues.

Offer functional support for JDE E1 Service Management, encompassing service requests, work orders, service contracts, and after-sales processes.

Manage functional interdependencies between JDE E1 and other applications, supporting integrations with WMS, CRM, EDI, and more.

Drive continuous process improvement, conduct root-cause analysis for operational issues, and identify opportunities for automation.

Oversee the prioritization and functional analysis of enhancements, leading solution design for configurations, integrations, and process improvements.

Support the full solution delivery lifecycle, including testing, deployment, and post-go-live stabilization, ensuring permanent resolution of production issues.

Minimum 8 years of hands-on functional experience with Oracle JD Edwards EnterpriseOne (JDE E1) is essential.

Possess 5+ years of strong experience in business-facing roles focused on Order Management, Customer Service, Distribution, or Service Management.

Demonstrate 5+ years of in-depth knowledge of JDE E1 Sales Order Management and 3-5 years of hands-on experience with JDE E1 Base Pricing and/or Advanced Pricing.

Requires 3-5 years of functional experience with JDE E1 Service Management or a comparable ERP service-management solution.

Solid understanding of the Order-to-Cash lifecycle, Customer Service, and Order Management processes, including practical knowledge of service orders, work orders, equipment, and warranties.

Experience supporting JDE E1 integrations with CRM, EDI, Middleware, customer portals, eCommerce, WMS/3PL, and external service applications.

Excellent analytical, problem-solving, and stakeholder management skills are required, with the ability to translate business requirements into effective JDE E1 solutions and drive consensus across diverse teams.