Join our IT Services team as an IT Support Associate and become a crucial part of delivering seamless AV/VC experiences for Amazonians. You'll be instrumental in supporting events, meetings, and critical operations by ensuring all audio-visual and video conferencing systems function flawlessly.

This role involves close collaboration with on-premise technicians, contractors, and integrators to resolve complex system issues. A deep understanding of diverse AV standards deployed across Amazon is essential for success. Your excellent communication skills will be vital in guiding both technical and non-technical colleagues, facilitating rapid workarounds to keep events running smoothly.

In addition to AV support, you will provide in-person assistance for various IT infrastructure tasks, including the execution of MCMs (Maintenance Control Manuals), ensuring the operational integrity of our IT environment.

You will be responsible for on-site troubleshooting of sophisticated AV systems, including large conference rooms, training areas, executive suites, and unique or legacy setups.

Key duties include: - Collaborating with IT technicians, contractors, and integrators on troubleshooting and repair procedures. - Liaising with manufacturers and vendors for equipment repair or returns (RMA) and managing local inventory. - Partnering with teams like AV hardware deployment and AV Escalation to enhance customer experience. - Maintaining clear communication with clients and stakeholders, providing updates via thorough ticket documentation and adhering to Standard Operating Procedures (SOPs). - Conducting routine appearance checks and preventive maintenance visits for conference room equipment (VC connections, speakers, peripherals). - Contributing to the development of technical documentation and SOPs, integrating field insights and customer feedback. - Performing daily travel between various sites and potentially working occasional after-hours.

We are seeking a customer-focused and team-oriented AV Support Engineer who thrives in dynamic environments and embraces new processes. Innovation and adaptability are key, especially when managing a high volume of urgent requests and ambiguity.

Essential qualifications include: - A minimum of 1 year of experience supporting Windows, Mac, or Linux operating systems in a corporate setting. - Proven experience troubleshooting integrated and interdependent computer systems. - Familiarity with maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals. - A Bachelor's degree or an equivalent qualification.

Preferred qualifications encompass: - Industry-relevant certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Redhat Linux, or Microsoft hardware installation. - Experience in a fast-paced environment demanding a high level of customer service.