NTT DATA is seeking a highly skilled Service Manager to join our India-based team. This role is for individuals who are subject matter experts with a proven ability to lead large-scale projects and guide cross-functional initiatives. If you thrive in an inclusive, adaptable, and forward-thinking environment and are passionate about driving innovation, we encourage you to apply and grow with us.

As a Service Manager, you will expertly manage complex service delivery processes and associated projects within a dynamic environment. Your responsibilities will include developing creative resolutions to intricate problems and identifying opportunities for continuous improvement in client and internal business processes. You will leverage your deep understanding of ITIL principles to ensure seamless service delivery.

The ideal candidate will possess 10-12 years of relevant experience, coupled with an undergraduate degree or equivalent experience; a graduate degree is preferred. Essential skills include an excellent grasp of ITIL processes, strong written and verbal communication abilities, and a demonstrated talent for creating and documenting processes. Candidates must be able to perform essential job functions with or without reasonable accommodations. Occasional domestic or international travel may be required.