NTT DATA is seeking a dynamic ITIL - Account Service Specialist to join our team in Noida, India. This role is crucial for overseeing and managing ITIL-based service support and technical account management on a 24x7 basis. We are looking for innovative and passionate individuals eager to grow within a forward-thinking organization.

As a key member of our team, you will be instrumental in ensuring seamless service delivery. Your contributions will directly impact client satisfaction and operational efficiency, fostering a culture of continuous improvement and responsible innovation.

In this critical role, you will administer ITIL-based service support and technical account management, ensuring effective incident ownership and client account coordination. Responsibilities span across incident, problem, request, change, service level, and configuration management.

You will also manage service delivery processes, coordinate resources, handle client relationships, and resolve technical disputes. Effective communication at various levels, from tactical to strategic, is essential for success in this position. Individuals in this role possess a deep understanding of their primary area with a foundational knowledge of related subjects, managing critical projects with general guidance.

We require 6-8 years of relevant experience for this position, along with an undergraduate degree or an equivalent combination of education and work experience. A solid understanding of ITIL principles and processes is essential.

Key requirements include strong written and verbal communication skills, and the ability to perform general office duties. This role may involve occasional overnight domestic or international travel. Candidates must be capable of fulfilling essential responsibilities with or without reasonable accommodations. We are committed to continuous improvement activities to enhance client and internal business processes, including the analysis and reporting of service level compliance and operational effectiveness.