Join NTT DATA as an ITIL - Account Service Specialist in Noida, India, and contribute to a leading global technology services firm. We seek passionate and innovative individuals to join our inclusive and forward-thinking team. This role focuses on administering ITIL-based service support and technical account management on a 24x7 basis.

We are dedicated to accelerating client success and making a positive societal impact through responsible innovation. As a global leader in AI and digital infrastructure, we offer unparalleled capabilities in enterprise-scale AI, cloud, security, and application services. Our experts in over 50 countries provide consulting and industry solutions to guide organizations into the digital future.

This position involves overseeing and facilitating ITIL-based service support and technical account management. Key responsibilities include coordinating incident ownership and client account management, ensuring effective service delivery processes such as incident, problem, request, change, and configuration management. You will manage resources, handle client interactions, resolve technical disputes, and communicate effectively at tactical and strategic levels during client engagements.

Your role will include managing projects with supervisor oversight, participating in continuous improvement initiatives, and providing resolutions for client problems and requests. Direct interaction with clients and end-users is a regular part of this position.

We are looking for candidates with 5-7 years of relevant experience and a solid understanding of ITIL processes and principles. An undergraduate degree or an equivalent combination of education and work experience is required.

Essential skills include strong written and verbal communication abilities. You must be able to perform general office duties and essential responsibilities with or without reasonable accommodations. Occasional travel, including overnight domestic or international trips, may be necessary.