Join NTT DATA as an ITIL - Account Service Senior Specialist in Bangalore, India. This role is pivotal in overseeing and administering ITIL-based service support and technical account management. You will manage incident ownership, client account management, and ensure seamless service delivery on a 24x7 basis. This is an opportunity to contribute to a forward-thinking organization committed to accelerating client success and positive societal impact.

Oversee and facilitate ITIL-based service support and technical account management, coordinating incident ownership and client account management. Manage and oversee critical service delivery processes, including incident, problem, request, change, service level, and configuration management. Coordinate resources, manage client relationships, resolve disputes, and handle technical resolutions. Communicate effectively at various levels, from tactical to strategic, during service engagements. Play a key role in continuous improvement activities for client or internal business processes.

This position requires a deep understanding of your specialized area with a foundational knowledge of related subjects. You will manage critical projects with general direction and may delegate tasks. A solid grasp of ITIL processes and principles is essential, along with strong written and verbal communication skills. Typically, 6-8 years of relevant experience is expected, alongside an undergraduate degree or an equivalent combination of education and work experience. Ability to perform general office duties and essential responsibilities with or without accommodation is necessary. Occasional travel, including overnight domestic or international trips, may be required.