NTT DATA is seeking a seasoned ITIL - Account Service Senior Specialist to join our dynamic team in Noida, India. This role is crucial for overseeing and administering ITIL-based service support and technical account management on a 24x7 basis, ensuring seamless coordination of incident ownership and client account management.

As a leading global technology services provider, NTT DATA is committed to fostering an inclusive, adaptable, and forward-thinking environment. We empower exceptional, innovative, and passionate individuals to grow with us, driving client success and positive societal impact through responsible innovation.

This position involves extensive management and oversight of critical service delivery processes, including incident, problem, request, change, service level, and configuration management. You will be responsible for resource coordination, client management, dispute resolution, and technical issue resolution.

Effective communication across various organizational levels, from tactical to strategic, is essential. This role demands individuals with a deep understanding of their own area of expertise and a solid grasp of related subject areas, managing complex projects with general guidance and potentially delegating tasks.

Key responsibilities include managing large and complex service delivery processes and associated projects, actively contributing to continuous improvement initiatives for client and internal business processes. You will compile, analyze, and report on statistical data and trends related to service level compliance and operational effectiveness, while also assisting in program or process development and implementation.

Candidates should possess 6-8 years of relevant experience and hold an undergraduate degree or an equivalent combination of education and work experience. A solid understanding of ITIL principles and processes, coupled with strong written and verbal communication skills, is required. The ability to perform general office duties and essential job responsibilities with or without accommodation is necessary. Occasional overnight domestic or international travel may also be required.