Join NTT DATA as an ITIL - Account Service Senior Specialist, a key role in driving service excellence. You will leverage your deep understanding of service delivery and related subject areas to manage critical projects and contribute to our innovative, adaptable, and forward-thinking organization. This position offers a chance to grow with a global leader committed to accelerating client success and positively impacting society.

NTT DATA is a premier business and technology services provider, serving a significant portion of the Fortune Global 100. We are at the forefront of AI and digital infrastructure, with extensive capabilities in enterprise-scale AI, cloud, security, and data center services. Our mission is to empower organizations to navigate the digital future confidently and sustainably.

As an ITIL - Account Service Senior Specialist, you will oversee complex service delivery processes and associated projects, playing a vital role in continuous improvement activities for both client and internal business processes. Your responsibilities will include compiling, analyzing, and reporting on statistical data and trends related to service level compliance and operational effectiveness. You will also contribute to the development and implementation of programs and processes, ensuring seamless service delivery and client satisfaction.

This role requires proactive engagement in enhancing service offerings and operational efficiency. You will be instrumental in maintaining high standards of service quality and contributing to the strategic goals of the account management team. Your analytical skills will be crucial in identifying areas for optimization and driving positive change.

We are seeking an experienced professional with 6-8 years of relevant experience and an undergraduate degree or an equivalent combination of education and work experience. A solid understanding of ITIL processes and principles is essential, along with strong written and verbal communication skills. The ability to physically perform general office requirements and essential responsibilities with or without reasonable accommodations is necessary.

This position may involve travel, including overnight domestic or international trips. We are looking for individuals who possess a deep understanding of their domain, with a foundational knowledge of related subject areas. You should be capable of managing significant projects with general direction and potentially allocating tasks to others, demonstrating leadership and a commitment to excellence in service management.