Join NTT DATA, a global leader in business and technology services, as an ITIL - Account Service Senior Specialist. We are seeking passionate individuals to contribute to our innovative and inclusive environment.

This role focuses on overseeing and administering ITIL-based service support and technical account management. You will ensure seamless coordination of incident ownership and client account management on a 24x7 basis, driving service delivery excellence.

Key responsibilities include managing and overseeing critical service delivery processes such as incident, problem, request, change, service level, and configuration management. You will also be involved in resource coordination, client management, dispute resolution, and managing communications across various levels.

This position requires a deep understanding of your area and related subjects, the ability to manage complex projects, and potentially allocate tasks to others. You will play a crucial role in continuous improvement initiatives and analyze data to report on service level compliance and operational effectiveness.

We are looking for candidates with 6-8 years of relevant experience and an undergraduate degree or an equivalent combination of education and work experience. A solid understanding of ITIL principles and practices is essential.

Strong written and verbal communication skills are required. The ability to perform general office duties and essential responsibilities with or without accommodation is necessary. Travel, including overnight domestic or international trips, may be required.