NTT DATA is seeking a highly skilled ITIL - Account Service Senior Specialist to join our dynamic team in Noida, Uttar Pradesh. We are looking for innovative and passionate individuals ready to grow with a forward-thinking, inclusive, and adaptable organization.

This role involves overseeing and facilitating ITIL-based service support and technical account management. You will be instrumental in coordinating incident ownership and client account management on a 24x7 basis, ensuring seamless service delivery.

Your responsibilities will encompass the management and oversight of critical service delivery processes, including incident, problem, request, change, service level, and configuration management. You will also handle resource coordination, client management, dispute and technical resolution, and communication across various tactical and strategic levels during service engagements.

In this senior role, you will manage complex service delivery processes and associated projects. You will play a key part in continuous improvement initiatives to enhance client or internal business processes. Furthermore, you will compile and analyze statistical data to report on service level compliance and operational effectiveness, while also assisting in program or process development and implementation.

This position requires individuals with a deep understanding of their specific area and a solid grasp of related subject areas. You will manage critical projects with general direction and may delegate tasks to others.

Key requirements include 6-8 years of relevant experience and an undergraduate degree or an equivalent combination of education and work experience. A strong understanding of ITIL principles and processes is essential, alongside solid written and verbal communication skills. The ability to perform general office duties and essential responsibilities with or without accommodations is necessary. Occasional domestic or international travel may be required.