Join NTT DATA, a global leader in business and technology services, as an ITIL - Account Service Senior Specialist in Noida, India. This role is integral to our mission of accelerating client success and driving responsible innovation. You will be part of an inclusive and forward-thinking organization committed to positively impacting society.

We are seeking individuals passionate about growth and innovation to join our dynamic team. If you thrive in an adaptable environment and want to shape the future of digital transformation, we encourage you to apply.

Oversee and facilitate ITIL-based service support and technical account management, ensuring seamless incident ownership and client account management on a 24x7 basis. This includes managing and directing service delivery processes such as incident, problem, request, change, service level, and configuration management.

Key duties involve resource coordination, client management, and resolving disputes and technical issues. You will also manage communications across various levels, from tactical to strategic, throughout service engagements.

This senior specialist role requires individuals with a profound understanding of their specific domain and a foundational grasp of related subject areas. You will manage critical projects with general guidance, potentially delegating tasks to others.

Key responsibilities involve contributing to continuous improvement initiatives for client or internal business processes, compiling and analyzing data on service level compliance and operational effectiveness, and assisting in program or process development. A solid understanding of ITIL principles and practices is essential, alongside strong written and verbal communication skills. This position typically requires 6-8 years of relevant experience and an undergraduate degree or an equivalent combination of education and work experience.