Join NTT DATA, a global leader in technology services, as an ITIL - Account Service Senior Specialist. We are seeking passionate individuals to contribute to our innovative and inclusive work environment. This role offers an opportunity to grow with a forward-thinking organization committed to client success and societal impact.

As a Senior Specialist, you will leverage your deep understanding of your specialization and related areas to manage critical projects. You will play a key part in driving continuous improvement activities and ensuring exceptional service delivery processes.

This role focuses on managing complex service delivery processes and associated projects, often requiring a strong grasp of ITIL principles. Key responsibilities include contributing to continuous improvement initiatives to enhance client and internal business processes.

You will be responsible for compiling, analyzing, and reporting on statistical data and trends related to service level compliance and operational effectiveness. Additionally, you will support program and process development and implementation.

We are looking for an experienced professional with 6-8 years of relevant experience in service delivery. A solid understanding of ITIL processes and principles is essential for this position.

An undergraduate degree or an equivalent combination of education and work experience is required. Strong written and verbal communication skills are necessary, along with the ability to perform general office duties. This role may involve travel, including overnight domestic or international trips.