Join NTT DATA as an ITIL - Account Service Senior Specialist and contribute to our global mission of accelerating client success and positively impacting society. We are a leading digital infrastructure and AI services provider committed to responsible innovation. This role is based in Noida, Uttar Pradesh, India, and offers a hybrid work environment.

As a vital member of our team, you will leverage your expertise to manage and enhance service delivery processes. We seek individuals passionate about technology and eager to grow within a forward-thinking organization. Embrace an inclusive and adaptable culture where your contributions are valued.

As an ITIL - Account Service Senior Specialist, you will be instrumental in managing complex service delivery processes and associated projects. Your role will involve driving continuous improvement initiatives to optimize client and internal business operations.

You will be responsible for compiling, analyzing, and reporting on statistical data and trends related to service level compliance and operational effectiveness. Furthermore, you will assist in the development and implementation of new programs and processes, ensuring seamless service execution.

Ideal candidates will possess a deep understanding of their specialized area with a foundational knowledge of related subject matters. A proven track record of managing critical projects with general direction and the ability to allocate tasks is essential.

This position requires 6-8 years of relevant experience. An undergraduate degree or an equivalent combination of education and work experience is necessary. A solid understanding of ITIL processes and principles, coupled with strong written and verbal communication skills, is crucial for success in this role.