Join NTT DATA as an ITIL - Account Service Senior Specialist and contribute to our global mission of accelerating client success through responsible innovation. This role offers an opportunity to work with a leading digital infrastructure provider, leveraging enterprise-scale AI, cloud, and security capabilities.

As a senior specialist, you will deepen your understanding within your domain while gaining insights into related areas. You will play a pivotal role in managing critical projects, with the potential to guide others, and contribute to continuous improvement initiatives that enhance client and internal business processes.

Drive service delivery excellence by managing complex processes and associated projects.

Actively participate in continuous improvement activities to optimize client and internal business operations.

Compile, analyze, and report on statistical data and trends concerning service level compliance and operational effectiveness.

Support the development and implementation of new programs and processes.

A minimum of 6-8 years of relevant professional experience is required.

Possession of an undergraduate degree or an equivalent combination of formal education and practical work experience is essential.

A strong understanding of ITIL principles and processes is mandatory.

Excellent written and verbal communication skills are necessary for effective collaboration and reporting.