NTT DATA seeks a proactive ITIL - Account Service Advisor for our Noida, India team. This role is instrumental in shaping and executing global content strategies, ensuring alignment with stakeholder visions and driving process excellence.

Join an innovative and inclusive organization committed to accelerating client success and positively impacting society through responsible innovation and advanced digital solutions. We are a global leader in AI, cloud, security, and data center services, dedicated to empowering organizations for a sustainable digital future.

Define and implement the Incident management strategy, focusing on identifying and resolving gaps and driving continuous process improvements.

Collaborate effectively with stakeholders, service teams, and subject matter experts to address IT issues and support IT Service Management.

Compile, analyze, and report on statistical data and trends related to service level compliance and operational effectiveness.

Develop and maintain essential matrices, including thresholds, escalations, and incident playbooks, and conduct Post Incident Reviews (PIRs).

Serve as a key advisor on Incident management matters, guiding business and IT personnel and influencing policy decisions for process enhancements.

A University Degree in Engineering, Computer Science, or a related technical field is required.

Possess 3 to 5 years of experience specifically as an IT Incident Manager.

Demonstrate 3 years of experience in ITIL implementation and project coordination.

Hold an ITIL Foundation Certification.

Possess over 10 years of experience with ITSM processes and ServiceNow, with specialized knowledge of the ServiceNow Incident Management module.

Exhibit outstanding written and verbal communication skills in English.

Proficiency in Microsoft Word, Excel, and PowerPoint is essential.