Join Operation Technology Solutions (OTS) at Amazon, a critical component of our global operations. We ensure the speed, accuracy, and exceptional service that define Amazon's business. OTS provides worldwide IT support to Amazon's Fulfillment, Sortation, Logistics, and Last Mile operations.

We also support key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers. Be part of a team that takes ownership, develops in-house technology, launches new fulfillment centers, and delights customers daily. You'll collaborate with leading innovators and foster a team culture aligned with Amazon's leadership principles.

As an IT Support Manager, you will lead a team of technical professionals across multiple locations. Your role involves managing technology teams within an information technology operations context. You will be responsible for developing and mentoring your team, ensuring high performance and adherence to operational standards. This leadership position requires a focus on driving results and embodying Amazon's commitment to innovation and customer satisfaction.

A minimum of 5 years of experience in developing technical teams across diverse locations is essential. You should also possess at least 2 years of experience leading technology teams as an IT Operations Manager. A Bachelor's degree or equivalent professional experience of 4+ years, including military experience, is required. Demonstrated knowledge of Linux or Unix systems administration is also a prerequisite for this role.

Preferred qualifications include familiarity with hardware architectures and hands-on experience with system management tools and client-server environments. We encourage candidates who can contribute to our inclusive culture and drive operational excellence.