Join Amazon's Operations Tech Solutions Delivery team as an IT Support Engineer I, a crucial role in delivering unparalleled IT support to Amazon Operations globally. This position is central to our fast-paced, high-accuracy service model, ensuring seamless operations that move millions of products daily across the globe.

This role offers the chance to implement innovative technical solutions and provide exceptional support for various hardware, operating systems, and enterprise applications within a designated geographic region. You'll have the autonomy to adapt standard practices for optimal outcomes and effectively troubleshoot complex issues that lack predefined procedures.

Key responsibilities include managing local technical projects, developing and maintaining essential policies, procedures, and processes. You will also be instrumental in identifying the root causes of operational challenges and process inefficiencies, while providing remote support to a global customer base.

This role requires proactive engagement in improving operational workflows. You will contribute to the efficiency and effectiveness of IT services within the Operations sector.

A minimum of 1 year of experience with Windows Server technologies such as AD, DFS, Print Services, and SCCM is required. You will also need 2+ years of experience in troubleshooting within a multi-user, high-availability environment, alongside 2+ years of PC repair, troubleshooting, deployment, and liquidation experience.

Further requirements include 1+ years of experience in IT client, server, and network service delivery, and 2+ years of networking knowledge encompassing DNS, DHCP, SSL, OSI Model, and TCP/IP. Candidates should possess 2+ years of experience supporting Windows, Mac, or Linux operating systems in a corporate setting, and 2+ years of experience maintaining a corporate network environment. A Bachelor's degree is essential for this role.