Join Amazon Operations' IT team and play a crucial role in delivering exceptional service and speed worldwide. As an IT Support Engineer I, you will implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise applications across various sites.

This role offers the opportunity to tackle new challenges, motivate teams, and develop innovative solutions for operational hurdles. You will contribute to supporting IT infrastructure, developing new technology, and ensuring the seamless delivery of packages.

Embrace ownership in your work, from infrastructure support to launching new facilities. Your contributions are vital to the success of Amazon Operations.

Manage local technical projects and maintain or create essential policies and procedures.

Identify and resolve the root causes of operational issues and process inefficiencies.

Provide remote support to global customers and travel within your local or regional area to offer on-site assistance.

Implement technical solutions and ensure high-quality support for diverse IT systems.

A minimum of 1 year of experience with Windows Server technologies, including AD, DFS, Print Services, and SCCM, is required.

Possess at least 2 years of experience in troubleshooting within a multi-user, high-availability environment and in PC repair, troubleshooting, deployment, and liquidation.

Demonstrate 1+ years of experience in IT client, server, and network service delivery.

Bring 2+ years of networking experience, covering concepts like DNS, DHCP, SSL, OSI Model, and TCP/IP, along with supporting and maintaining a corporate network environment.

Have 2+ years of experience supporting Windows, Mac, or Linux operating systems in a corporate setting.

A high school diploma or equivalent is the basic educational requirement.