Operations forms the backbone of Amazon's swift and precise service delivery, ensuring tens of thousands of products reach customers globally every day. Our IT Operations Support team provides essential, continuous global IT support to Amazon Operations, playing a crucial role in the overall success.

This IT Support Engineer I role offers the opportunity to leverage your technical acumen and specialized skills. You will be instrumental in implementing effective technical solutions and delivering high-quality support for computer hardware, operating systems, and enterprise application software across various sites within a designated geographical region. A key aspect of this position involves troubleshooting and resolving straightforward issues that may not have predefined standard operating procedures.

- Spearhead the management of local technical projects, ensuring their successful execution. - Develop and maintain robust policies, procedures, and processes to enhance operational efficiency. - Proactively identify the root causes of operational challenges and process inefficiencies. - Provide remote support to our global customer base, ensuring timely issue resolution. - Remain flexible and adaptable to travel within your local or regional area to support customers as business needs dictate.

- Possess at least 1 year of experience with Windows Server technologies including Active Directory, DFS, Print Services, and SCCM. - Have 2+ years of experience troubleshooting in a high-availability, multi-user environment. - Demonstrate 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation. - Offer 1+ years of experience in IT client, server, and network service delivery. - Bring 2+ years of networking experience, including DNS, DHCP, SSL, OSI Model, and TCP/IP. - Hold 2+ years of experience supporting and maintaining corporate operating systems such as Windows, Mac, or Linux. - Provide 2+ years of experience supporting and maintaining a corporate network environment. - A Bachelor's degree is required.