Join Amazon's IT Services team as a dynamic IT Support Associate, where you'll be the primary contact for employees' technical needs. This role involves supporting Amazon's extensive corporate infrastructure, including desktops, laptops, mobile devices, network services, and software.

You will work closely with IT service managers and staff to maintain internal solutions and resolve technical issues efficiently. The position also encompasses managing on-premise infrastructure such as servers, network devices, telephony, and printers, ensuring seamless operations for the entire organization.

Provide comprehensive Helpdesk support via tickets, walk-ups, and remote assistance to Amazon's global user base.

Manage routine processes including new hire onboarding, computer lifecycle management, asset tracking, imaging, and hardware warranty support.

Collaborate with the IT Operations team to meet system SLAs and participate in an on-call rotation for production support.

Research, procure, and deploy new hardware and software solutions, contributing to the continuous improvement of IT services.

This role requires at least 3 years of experience supporting Windows, Mac, or Linux operating systems in a corporate environment.

Demonstrated ability to troubleshoot complex, interdependent computer systems is essential.

Experience maintaining and troubleshooting hardware such as Zebra thermal printers, thin clients, PCs, scanners, and portable handheld terminals is necessary.

Experience in a fast-paced environment with a strong emphasis on customer service is highly valued.