Join Amazon's IT Services Team as a dynamic IT Support Associate, serving as the primary point of contact for technical inquiries and resolutions. This role is crucial for maintaining Amazon's extensive corporate infrastructure, including desktops, laptops, mobile devices, and network services.

You will be instrumental in supporting Amazon's unique corporate infrastructure, service platforms, and employees, offering a challenging yet rewarding career development path. Success in this position hinges on exceptional communication, strong technical and analytical problem-solving skills, and a deep commitment to customer obsession.

- Deliver prompt Helpdesk support via tickets, walk-ins, and remote assistance to Amazon's expanding user base. - Coordinate effectively with internal and external service providers for timely issue resolution. - Manage essential processes such as new hire onboarding, asset lifecycle management, computer imaging, and hardware support. - Contribute to the development and administration of processes ensuring the reliability and performance of user hardware and local services. - Collaborate with the IT Operations team to meet system SLAs, participating in a rotating on-call schedule for production support. - Research, acquire, and deploy new hardware and software solutions.

- Possess at least 3 years of experience supporting Windows, Mac, or Linux operating systems in a corporate environment. - Demonstrate proficiency in troubleshooting integrated and interdependent computer systems. - Have experience maintaining specific hardware like zebra thermal printers, thin clients, PCs, scanners, and portable handheld terminals. - A Bachelor's degree or equivalent is preferred.