Join Amazon's Operations Technology (OTS) IT team, a critical component of our global e-commerce operations. OTS IT provides essential, round-the-clock support to Amazon's vast network, ensuring speed, accuracy, and exceptional service.

This role is a key part of the IT Support function, serving as the primary point of contact for operations teams facing technical challenges across various IT disciplines. You'll be the face and voice of the IT department, directly impacting the efficiency of our fulfillment, sortation, logistics, and last-mile delivery operations.

Key responsibilities include the proactive maintenance of IT equipment within fulfillment centers.

You will be instrumental in troubleshooting a wide array of IT-related hardware, such as PCs, wireless handheld devices, thin clients, and printers.

Additionally, you'll manage the return merchandise authorization (RMA) and repair processes for all devices under warranty and provide support to senior engineers on daily projects.

This role requires flexibility, as it involves supporting multiple sites within the state/region and adhering to safety protocols.

We are seeking candidates with at least one year of corporate experience supporting Windows, Mac, or Linux operating systems.

Proven ability in troubleshooting integrated and interdependent computer systems is essential.

Experience with maintaining Zebra thermal printers and troubleshooting thin clients, PCs, scanners, and portable handheld terminals is also required.

Preferred qualifications include industry-relevant certifications like CompTIA A+, CompTIA Network+, Cisco/CCNA, Red Hat Linux, Microsoft hardware installation, or AWS, along with experience in dynamic, customer-centric environments.