Join Amazon's Operations Technology (OTS) IT team, a crucial component in delivering exceptional service and accuracy across our global operations. We support Fulfillment, Sortation, Logistics, and Last Mile delivery, empowering self-motivated individuals to tackle new challenges and foster innovative solutions. As part of a dynamic team, you'll take ownership of IT infrastructure, new technology development, and the launch of new Amazon Operations facilities.

This role is central to ensuring the smooth functioning of IT systems within Amazon's operational sites, acting as the primary point of contact for technical issues and representing the IT department to our customers.

As an IT Support Engineer, you will be instrumental in resolving technical issues for the operations team across various Amazon sites. This involves maintaining and troubleshooting IT equipment, including PCs, wireless handheld devices, thin clients, and printers. You will also manage the RMA and repair processes for devices under warranty and assist Senior Engineers with daily projects. Flexibility is key, as the role involves a 5-day work week with varying days off due to 7-day operations, and potential travel within the state/region based on business requirements. Adherence to all safety procedures is paramount.

We are seeking candidates with at least one year of experience in a corporate setting, supporting Windows, Mac, or Linux operating systems. Proven experience in troubleshooting integrated and interdependent computer systems is essential. Familiarity with maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals is required.

Preferred qualifications include industry-relevant certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Red Hat Linux, Microsoft hardware installation, or AWS. Experience in a fast-paced environment with a strong emphasis on customer service is highly valued.