Join the Operations Technology (OTS) IT team at Amazon, a critical component of our global business that ensures swift, accurate, and exceptional service. OTS IT provides 24/7 global IT support to Amazon Operations. We are seeking proactive individuals ready to tackle new challenges and inspire teams in developing innovative solutions. This role offers the opportunity to take ownership of diverse responsibilities, from supporting IT infrastructure to launching new facilities and ensuring customer satisfaction through timely package delivery.

As an IT Support Engineer, you will be instrumental in resolving technical issues for operations teams across various sites. Your responsibilities will include:

- Maintaining IT equipment throughout Fulfillment sites. - Troubleshooting a wide range of IT assets, including PCs, wireless handheld devices, thin clients, and printers. - Managing the Return Merchandise Authorization (RMA) and repair processes for devices under warranty. - Assisting Senior Engineers with daily projects and tasks.

This role requires flexibility with a 5-day work week, where scheduled days off will vary due to 7-day operational needs. You will also support multiple buildings within the area and be willing to travel to sites across the state or region. Adherence to all safety procedures is paramount.

We are looking for candidates with at least one year of experience in a corporate environment supporting Windows, Mac, or Linux operating systems. Demonstrated experience in troubleshooting integrated and interdependent computer systems is essential. Proficiency in maintaining Zebra thermal printers and troubleshooting thin clients, PCs, scanners, and portable handheld terminals is also required.

Preferred qualifications include industry-relevant certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Redhat Linux, Microsoft hardware installation, or AWS. Experience in a fast-paced environment that emphasizes customer service is highly valued.