Become an integral part of Amazon's IT Services Team, serving as a key technical liaison for thousands of employees. This role offers daily opportunities to tackle complex technical issues within diverse computing environments, fostering your expertise in infrastructure management and user support to fuel significant career advancement.

Deliver comprehensive technical support via ticket systems, in-person interactions, and remote sessions to Amazon's multi-site user base. Manage the complete hardware and software lifecycle, including onboarding new employees, device imaging, asset tracking, warranty services, and equipment disposition. Diagnose and resolve network, hardware, software, and peripheral problems, thoroughly documenting all solutions. Collaborate with internal teams and external vendors to ensure prompt issue resolution and adherence to service level agreements. Evaluate and implement new hardware and software to enhance our technical infrastructure and user experience.

A minimum of 3 years of experience providing support for Windows, Mac, or Linux operating systems within a corporate setting is essential. Proven ability to troubleshoot integrated and interdependent computer systems is required. Experience with maintaining specific hardware like Zebra thermal printers, thin clients, PCs, scanners, and portable handheld terminals is necessary. A Bachelor's degree or equivalent qualification is also a prerequisite.