Join Amazon and contribute to making us the Earth's most customer-centric company. We tackle complex technical and business challenges with innovative and straightforward solutions.

As an IT Support Associate, you will be instrumental in assisting the operations team with technical problem resolution within the Fulfillment Center. This role serves as the primary support for Fulfillment Center operations, supporting Technical Support Technicians and representing the IT department to all internal customers.

The IT Support Associate role demands a comprehensive understanding of computer hardware and software, coupled with a proactive approach to learning and adopting new technologies. Superior technical aptitude and exceptional written and oral communication skills are essential.

Key responsibilities include network engineering and troubleshooting, project management, mentoring Technical Support Technicians, data cabling, and systems administration across diverse software and hardware platforms. You will also handle telecom/PBX administration, perform root cause analysis for problem-solving, and assist in managing the daily operational activities of the IT department.

A minimum of one year of experience in a corporate setting supporting Windows, Mac, or Linux operating systems is required. Proven experience in troubleshooting integrated and interdependent computer systems is necessary.

Proficiency in maintaining Zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals is also essential for this role.