Join Amazon's Global IT Delivery team as an IT Support Associate, contributing to Earth's most customer-centric company. You will be part of the IT Service Desk, providing efficient and streamlined IT support to worldwide operations associates and internal/external stakeholders. This role is crucial for ensuring the smooth functioning of Amazon sites globally, directly impacting our ability to serve customers effectively.

Your responsibilities will include providing effective communication to internal customers, adhering strictly to Standard Operating Procedures (SOPs), and performing basic troubleshooting on end-user devices like desktops, laptops, printers, and scanners. You will also troubleshoot various operating systems, specifically Windows and Linux, and align with OTS Service Desk Goals, including meeting SLA targets, CSAT, and incident management. This role operates on a 5-day work week within a 7-day operational environment, with scheduled days off varying based on shift patterns.

To be successful in this role, you will need a Bachelor's degree and a minimum of 1+ year of experience in Service Desk or technical support. Strong communication skills are essential. Preferred qualifications include a basic understanding of ITIL-Based Ticketing and Monitoring Tools, as well as basic troubleshooting skills for networking issues.