Join Amazon's IT Service Desk team as an IT Support Associate and play a vital role in maintaining the smooth operation of our global IT infrastructure. You'll provide essential technical support to Amazon associates and contribute to our commitment to being Earth's most customer-centric company.

This role is integral to our Worldwide Operations, ensuring that our teams have the reliable IT support they need to serve our customers effectively. If you're passionate about technology and problem-solving, this is an excellent opportunity to grow your career.

Provide efficient and streamlined IT support through an omni-channel contact center. Effectively communicate with internal customers across APAC, EMEA, and AMER operations and IT teams. Adhere strictly to Standard Operating Procedures (SOPs) to ensure consistent and high-quality service delivery. Resolve issues on end-user devices including desktops, laptops, printers, and scanners. Troubleshoot problems related to Windows and Linux operating systems. Meet key performance indicators such as Response and Resolution SLAs, and Customer Satisfaction (CSAT).

Possess a Bachelor's degree or an equivalent qualification. Have at least 1 year of experience in a Service Desk or technical support role. Demonstrate good communication and interpersonal skills for effective customer interaction. Familiarity with ITIL-based ticketing and monitoring tools, as well as basic networking concepts, is considered advantageous.