Join Amazon's Global IT Delivery team as an IT Support Associate, playing a crucial role in maintaining the seamless operation of Amazon's worldwide sites. You'll be part of a centralized IT Service Desk providing efficient support to Operations associates and Amazon Lockers.

This role directly impacts Amazon's ability to serve customers by ensuring the smooth functioning of our IT infrastructure. We are dedicated to being Earth's most customer-centric company, solving complex technical challenges with innovation and simplicity.

Provide effective IT support for end-user devices, including desktops, laptops, printers, and scanners. Troubleshoot issues across various operating systems, specifically Windows and Linux.

Adhere strictly to standard operating procedures (SOPs) to ensure consistent and efficient daily operations. Meet critical Service Desk goals, including Response and Resolution SLAs, Customer Satisfaction (CSAT), and effective incident management.

Communicate clearly and concisely with internal Amazon customers across APAC, EMEA, and AMER Operations and IT teams. Your work from our Bangalore Corporate office will contribute to the global success of Amazon.

A Bachelor's degree is required for this position. You should possess a minimum of one year of experience in a Service Desk or technical support role.

Strong communication skills are essential for interacting with internal customers and resolving technical issues effectively. Basic proficiency in troubleshooting end-user devices and familiarity with Windows and Linux operating systems are necessary.

While a 5-day work week is standard, flexibility is needed due to our 7-day operations, with days off varying based on shift patterns and business requirements.