Amazon is seeking an IT Support Associate to join our Global IT Delivery team. You will be instrumental in providing efficient IT support to worldwide operations associates and internal/external customers. This role is crucial for ensuring the smooth functioning of Amazon sites and directly impacts our ability to serve customers promptly.

We are committed to being the Earth's most customer-centric company, solving complex technical challenges with innovation and simplicity. Our IT Service Desk operates as a centralized support organization across multiple global locations.

Key responsibilities include maintaining clear and concise communication with internal customers across various Amazon teams and regions. Adhering strictly to standard operating procedures is essential for consistent and efficient daily operations.

You will be responsible for basic troubleshooting of end-user devices such as desktops, laptops, printers, and scanners, along with foundational support for Windows and Linux operating systems. This role requires adherence to OTS Service Desk goals, including meeting response and resolution SLAs, CSAT targets, and effectively managing incidents. Your work schedule will involve a 5-day work week with varied days off based on shift patterns to support 7-day operations.

We are looking for candidates with strong English communication skills, both written and verbal, to facilitate effective interactions. A background in computer science or a related field, including 10+2+3 years of full-time education, is required. A minimum of 0.3 to 1 year of experience in helpdesk, service desk, network support, or desktop support is essential. A Bachelor's degree in computer science or an equivalent qualification is preferred.