Join Amazon, a global leader dedicated to being Earth's most customer-centric company. We tackle complex technical and business challenges with innovation and simplicity.

The IT Service Desk (SD) is a vital part of our global IT operations, providing efficient, streamlined IT support to Worldwide Operations associates and supporting Amazon Lockers. This centralized team ensures the smooth functioning of Amazon sites, directly impacting our ability to serve customers promptly.

Key responsibilities include maintaining effective communication with internal customers across APAC, EMEA, and AMER, adhering strictly to Standard Operating Procedures (SOPs) for operational consistency.

You will be responsible for basic IT troubleshooting on end-user devices such as desktops, laptops, printers, and scanners, and possess a foundational understanding and troubleshooting skills for various operating systems, particularly Windows and Linux.

This role operates on a 5-day work week, with scheduled days off varying based on shift patterns to support 7-day operations. A crucial aspect is meeting OTS Service Desk Goals, including Response and Resolution SLAs, CSAT targets, and effective incident management.

To be successful in this role, a Bachelor's degree is required, along with a minimum of one year of experience in Service Desk or technical support. Strong communication skills are essential for interacting with diverse teams and customers.

Preferred qualifications include a basic understanding of ITIL-based ticketing and monitoring tools, as well as basic troubleshooting skills in networking. This position is based at our Bangalore (BLR18) Corporate office.