Join Amazon's dynamic IT Service Desk team and contribute to Earth's most customer-centric company. We foster innovation and creativity, solving complex technical challenges with ingenuity. This role is integral to ensuring the seamless operation of Amazon sites globally, directly impacting our ability to serve customers effectively.

The IT Service Desk provides 24x7 centralized IT support across the Americas, Europe, and India. Utilizing an omni-channel contact center, the team delivers efficient support to worldwide operations associates and internal/external stakeholders for Amazon Lockers.

As an IT Support Associate, you will be responsible for effective communication with Amazon's internal customers, including APAC, EMEA, and AMER operations and IT teams. Adherence to Standard Operating Procedures (SOPs) is crucial for maintaining consistency and efficiency.

You will provide basic IT troubleshooting for end-user devices such as desktops, laptops, printers, and scanners. A foundational understanding and troubleshooting skills for various operating systems, particularly Windows and Linux, are essential. This role requires a flexible work schedule with rotational shifts based on business needs. You will be expected to meet OTS Service Desk Goals, including Response and Resolution SLAs, CSAT, and effective incident management.

We are seeking individuals with a Bachelor's degree and at least one year of experience in Technical Support, Service Desk, Windows Support, or Network Support. Strong communication skills are a prerequisite for this role.

Preferred qualifications include a basic understanding of ITIL-based ticketing and monitoring tools, along with fundamental troubleshooting skills for networking issues. This position is based at the Bangalore (BLR18) Corporate office.