Amazon seeks an IT Support Associate to join our Global IT Delivery team. This role is integral to ensuring the smooth operation of Amazon's worldwide sites, directly impacting our ability to serve customers efficiently. You'll be part of a centralized IT support organization that utilizes an omni-channel contact center to provide streamlined IT support.

Key responsibilities include effective communication with internal customers across APAC, EMEA, and AMER IT teams. You will adhere strictly to standard operating procedures (SOPs) for consistent and efficient operations. Basic troubleshooting of end-user devices such as desktops, laptops, printers, and scanners is essential. A foundational understanding and troubleshooting skills for Windows and Linux operating systems are required. You will also contribute to meeting OTS Service Desk goals, including response and resolution SLAs, and CSAT targets, while effectively managing incidents.

We are looking for candidates with a Bachelor's degree or equivalent and a minimum of 1+ year of experience in a Service Desk or technical support role. Strong communication skills are a must. While a basic understanding of ITIL-based ticketing and monitoring tools, along with networking troubleshooting skills, are preferred, they are not mandatory. This position operates on a 5-day work week within a 7-day operational environment, with scheduled days off varying based on shift patterns and business needs. The role is based at our Corporate office in Bengaluru (BLR18).